MYSTERY SHOPPING

Mystery shopping gives you objective insight into exactly how your business is presenting itself to your customers. CASI can be at every place you can't be. We make anonymous visits to your locations and answer custom questionnaires to give you a comprehensive, unbiased view of your operations from the point of view of your customer. The CASI mystery shopping program objectively measures crucial aspects of the shopper/guest experience that affect customer satisfaction and loyalty.

Industry Experience

  • Banking and Finance
  • Food and Beverages
  • Retail
  • Telecom
  • Insurance
  • Hotel and Leisure

Advisory

This is to inform you that we need to temporarily suspend the Mystery Shopping Program in Marawi City until our logistics declare it is now safe to travel.

We have yet to confirm if other cities/provinces leading to Marawi or critical areas in Mindanao are unsafe as well. This might also affect our Mystery Shopping Program but not totally suspend it.

Book

Guide to how and why people shop. Human beings tend to walk the way they drive. This is why in a well-designed UK airport, travelers drifting toward their departure gate will find the fast food restaurants on their right and the gift shops on their left; people will readily cross a lane of pedestrian traffic to satisfy their hunger, but rarely to make an impulse buy of a gift.

White Paper/Studies

Mystery Shopper Motivations and the Presence of Motivation Crowding
by Pamela B. Alison

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Mystery shopping in Singapore's retail sector
by Lynee Low

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Related Programs

  • Rewards and Recognition
  • Mystery Caller Program
  • Kitchen and Restaurant Audit System